Role & responsibilities

- Troubleshoot and resolve any issues users have with a software application via various communication channels, such as email, phone, online chats and in-person
- Identify bugs and problems.
- Effective Management of UAT and Production Setting.
- Perform RCA to identify and determine solutions.
- To perform log analysis or detailed debugging or use diagnostic tools to identify and resolve user issue.
- To collaborate with other software development team members, such as system administrators, developers and testers, to fix complex problems and provide timely resolutions for end users.
- To monitor the application's performance to identify and eliminate bottlenecks, apply patches and updates to improve performance.
- Actively participate in quarterly DR Drill.
- Documentation.

Preferred candidate profile

- Skilled in diagnosing and resolving application issues.
- Proficient in utilizing monitoring tools and collaborating with teams .
- Sound Technical Knowledge and Clear Communication Skillset
- Java certified
- Ensure Confidentiality of Data and Compliance with Industry standards and regulation.

📌 Application Support Engineer (Mangalore)
🏢 Takira Solutions
📍 Mangalore