Hiring for Customer Support Executive International Voice Process & Non voice Profiles for Fresher & Experience candidates.

Role & responsibilities

- Handle customer queries and provide accurate and timely resolutions through voice calls, chat, and email.
- Respond professionally to customer concerns, requests, and complaints.
- Understand customer requirements and provide appropriate information or solutions.
- Maintain a high level of customer satisfaction and deliver a positive customer experience.
- Follow established processes, company policies, and quality standards.
- Record and update customer interactions and relevant information in the CRM/system.
- Escalate complex or unresolved issues to the appropriate team when required.
- Coordinate with internal departments to resolve customer queries efficiently.
- Meet assigned quality, productivity, response time, and customer satisfaction targets.
- Maintain professional communication and ensure proper follow-up with customers.
- For non-voice processes, handle chat, email, ticketing, and back-office queries accurately and efficiently.

Preferred candidate profile

- Graduate or undergraduate candidates can apply, depending on process requirements.
- Freshers and experienced candidates are welcome.
- Excellent verbal and written communication skills.
- Good command of English and/or Hindi, depending on the process.




- Customer-focused attitude with good listening and problem-solving skills.
- Comfortable working on computers and basic MS Office/CRM applications.
- Ability to handle customers professionally and patiently.
- Willingness to work in rotational shifts, including night shifts, if required.
- Candidates should be responsible, punctual, and willing to learn.
- Ability to work independently as well as part of a team.

Perks & Benefits

- Attractive salary package with performance-based incentives
- Fresher 18k in hand
- Candidate with minimum 1 yr experience salary upto 38k in hand
- Monthly incentives and rewards for achieving targets
- Opportunity to work with a reputed MNC
- Growth and promotion opportunities based on performance
- Comprehensive training and onboarding support
- Excellent learning and professional development opportunities
- Employee engagement activities and recognition programs
- Supportive and skilled work environment
- Cab/transport facility for eligible shifts and locations
- Medical/health insurance benefits as per company policy
- Adaptable/rotational shift opportunities depending on the process
- Opportunity for internal job transfers and career advancement

To get your interview scheduled contact below Call/ WhatsApp :

Shilpa (phone hidden)

Kamalpreet (phone hidden)

Minakshi Bisht (phone hidden)

Vanshika (phone hidden)

Twinkle (phone hidden)

Kanika (phone hidden)

📌 Customer Support Executive | Voice & Non-Voice | Salary upto 5.80 LPA (Delhi)
🏢 WSNE Consulting
📍 Delhi