The Duty Manager will oversee the seamless day-to-day operations of the Front Office, Spa & Salon, and Activity Zones including the Gym, Swimming Pool, Multipurpose Courts (MPC), Billiards Room, Squash Courts, etc. and to ensure a premium experience for members and guests by managing staff, resolving member concerns, upholding safety and service standards, and coordinating interdepartmental functions. This is a critical supervisory role requiring strong leadership, hospitality acumen, and a proactive approach.

3. Key Responsibilities

Financial

- Coordinate with vendors for product supply, maintenance, and team training.
- Devise new packages or promotions to enhance revenue.
- Track daily revenue from spa, salon & activity zones and report variances to management.
- Monitor usage of consumables (spa products, towels, gym supplies) to minimize wastage and control costs.
- Support department heads in staying within allocated budgets for wellness and activity areas.

Customer

- Supervise front desk staff to maintain a warm, efficient, and professional member welcome.
- Train staff to handle member check-ins, queries, and guest interactions with personalized service.
- Resolve member concerns and operational challenges promptly and courteously.
- Oversee member appointments, feedback, and customization of wellness packages.
- Address member feedback and resolve disputes or operational issues in real time.
- Lead by example in creating a welcoming and courteous club environment.

Process

- Ensure all bookings, reservations, and events are managed effectively.
- Maintain logs, reports, and internal communication for smooth shift transitions.
- Monitor service quality, hygiene protocols, and member satisfaction in spa & salon.




- Ensure all activity zones (Gym, Swimming Pool, MPC, Billiards Room, Squash Courts, etc.) are clean, secure, and guest-ready.
- Supervise spa and salon teams to ensure high standards of wellness and grooming services.
- Coordinate with trainers, coaches, and attendants to deliver consistent member experiences.
- Monitor usage of equipment, adherence to booking protocols, and safety guidelines.
- Enforce club rules, dress codes, and discipline standards in all activity zones.
- Check functionality and cleanliness of facilities and ensure prompt action for repairs or escalations.
- Conduct routine checks and audits of fire safety, emergency procedures, and cleanliness.
- Ensure facilities meet club operational standards and are always inspection-ready.
- Escalate maintenance and member issues to the concerned departments as necessary.

Capability

- Conduct team briefings and ensure staff alignment with service expectations.
- Manage grooming, punctuality, and professionalism of all on-duty staff.
- Provide on-ground support to various teams and act as the go-to leader during the shift.
- Enforce adherence to health, hygiene, and safety protocols across all departments.

4. Desired Profile

Overall experience

- Minimum 4-6 years relevant experience in hospitality industry or club operations
- Strong leadership, problem-solving, and communication skills
- Ability to manage multiple departments and ensure premium member experience
- Expertise in managing day-to-day operations across multiple facilities
- Ability to operate POS systems, booking software, and reporting tools.
- Basic knowledge of inventory and maintenance tracking systems.
- Ability to handle difficult guests and conflicts

Perks and benefits

Free meal

📌 Duty Manager (Mumbai)
🏢 SD Dream Homes
📍 Mumbai