Customer Support Executive GR-RL (Grievance Redressal Retail Liabilities) (Email Support)

Job Description:-

- Ensure grievance complaints are acknowledged and resolved within defined Turnaround Times (TATs).
- Coordinate with internal teams to gather details and expedite resolution.
- 100% calling mandatory on each case.
- Liaise with operations, technology, risk, and product teams for timely closure of complaints.
- Communicate effectively with customers on progress and closure.
- Work closely with senior leadership for high severity cases.
- % complaints resolved within TAT.
- Reduction in repeat complaints.
- Customer satisfaction on closed grievances.
- Quality of responses and regulatory adherence.
- Strong communication (verbal & written).
- Customer centric approach and empathy.
- Good analytical and problem solving skills.




- Ability to handle pressure and manage escalated cases.
- Graduate or Postgraduate in any discipline (Management preferred).
- 18+ months of experience in customer service, grievance management, or operations.

Experience in banking/financial services is an added advantage.

Salary Details:-

Experienced: Up to 4.50 LPA (CTC) Based on interview performance

Working Days & Timings :

- Adaptable to work (7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift

To schedule your interview Call or send your CV through WhatsApp (number mentioned below)

HR Siddhi - (phone hidden)

📌 Customer Support Executive - (Email Support) / Kotak Bank (Thane)
🏢 Credicus Business Services
📍 Thane