- Welcome & greet the clients
- Receive the reference form for Diagnostic Investigations.
- Explain the prerequisites and required history if any as per reference form for diagnostic investigation.
- Register the Client into the system for the respective Diagnostic tests with all required demographic and mode of delivery of reports.
- Assist the Client for payment modes either cash, cards etc.
- Plan the patient sequence as per their waiting numbers.
- Prepare the patient and coordinate their movement to the respective departments like Blood collection, X-Ray, Sonography, etc to conduct the tests.
- Explain to the patient about duration of the Turn Around Time for their reporting.
- Collation of Results from the respective departments & handing over of the reports to the client/sending them to their referral doctors over email, etc.
- Responsible to handle issues,
provide/implement solutions for employees and patients at the front desk.
- Take Customer feed-back on daily basis to improve the system and if anything responsible should be informed to the seniors to take immediate necessary corrective and preventive action.
- Attend phone Calls, Queries, WhatsApp, Hospitals, Patients and address them.
- Maintaining Cash collection reports and handover to respective person on daily basis.
- Filling of all front desk related documents on real time basis.
- Maintain required inventory at front desk and keep records.
- Inform clients for any delay in reports.
- Build a healthy administration practice and implement prescribed SOP to its efficient use and smooth flow of operations.