- Lead a team of customer service representatives to achieve high levels of customer satisfaction, retention, and revenue growth.
- Develop and implement strategies to reduce attrition rates, shrinkage, and improve net promoter score (NPS).
- Collaborate with cross-functional teams to identify areas for improvement in the contact center operations.
- Analyze key performance indicators such as AHT, CSAT, NPS to optimize processes and drive business results.
Job Requirements :
- 1-10 years of experience in a similar role within an internet industry setting.
- Proven track record of successfully leading teams to achieve operational excellence through effective people management practices.
- Robust understanding of contact center operations, including attrition control, shrinkage reduction, and NPS measurement.
📌 Team Leader (Mumbai)
🏢 Foundever
📍 Mumbai
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