Job Summary

We are seeking young, energetic, and guestoriented individuals to join our team as Bell Desk Associates. The role involves providing a warm welcome and assisting guests with their luggage and transportation needs, ensuring a smooth and memorable arrival and departure experience. The ideal candidate is reliable, courteous, and committed to delivering excellent hospitality service.

Key Responsibilities

- Greet guests upon arrival and departure; assist with handling, loading, and unloading luggage safely and efficiently.

- Escort guests to their rooms; inform them of hotel facilities, services, and amenities in a friendly and helpful manner.

- Assist guests with transportation arrangements (taxi, shuttle, valet) and coordinate with Front Office / Valet / Concierge as required.

- Store and retrieve guest luggage as needed, maintaining accuracy of luggage logs and security of stored items.

- Respond promptly to guest requests for directions, local recommendations, and any assistance required while in transit through the lobby areas.

- Maintain cleanliness and orderliness of bell service areas (lobby, entrance, bell desk) and ensure bell carts and luggage trolleys are well maintained.

Skills Attributes





- Good verbal communication skills in English; knowledge of the local language is an advantage.

- Pleasant, professional presence with solid interpersonal skills and a helpful attitude.

- Ability to remain calm under pressure and work efficiently during peak times.

- Good physical stamina; able to lift, carry or maneuver luggage and items safely.

- Reliability, punctuality, trustworthiness, and flexibility to work varied shift timings including weekends and holidays.

Qualification Criteria

- Education: Graduation/ 12th grade + Hospitality/Travel / Flight / Airport / Tourism certification or diploma.

- Age: Below 25 years with a Graduation Degree.
- 18-22 years with Certification/Diploma
- Prior experience in hotels, airport operations, or guest services is preferred but not mandatory.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Lobby Attendant (Mumbai)
🏢 East India Hotels (EIH)
📍 Mumbai