We are hiring Customer Support Experts for our Domestic Voice Process in the Travel / Airline / OTA domain.
The ideal candidate should have solid communication skills, a customer-first approach, and prior experience in a voice-based customer service/contact centre environment.
Key Responsibilities
- Handle customer queries and provide timely and accurate resolutions over voice.
- Assist customers with flight bookings, rescheduling, cancellations, refunds, and related travel queries.
- Maintain a high standard of customer service and ensure a positive customer experience.
- Follow process guidelines, quality standards, and defined SOPs.
- Maintain customer data confidentiality and ensure compliance with company policies.
- Achieve defined productivity, quality, and performance targets.
Candidate Requirements
- Graduate candidates preferred.
- Freshers are not eligible.
- Minimum 6 months to maximum 2 years of experience in Domestic Voice / Contact Centre / Customer Service.
- Travel / Airline / OTA experience preferred.
- Excellent verbal communication and customer-handling skills.
- Comfortable working in a 247 rotational shift environment.
- Candidates who can join immediately are preferred.
- Candidate should be within the 30 KM hiring radius of Noida Sector 142.
Work & Shift Details
- 5 days working with rotational week-offs.
- 247 rotational shifts.
- 10-hour shift duration, including a 1-hour break.
- Cab facility available during odd hours/night shifts.