Job Description Customer Support Intern

Position: Customer Support Intern
Department: Customer Support
Company: Entab Infotech Pvt. Ltd.
Location: Delhi, Okhla Phase-1 (Work from Office)
Employment Type: Internship (Full time)
Duration: 3–6 Months
Stipend: As per company norms

About Entab

Entab Infotech Pvt. Ltd. is a leading EdTech company providing School ERP, CRM, Learning Management Systems, and digital solutions to schools across India.

We are looking for enthusiastic, customer-focused, and career-oriented individuals who are eager to build their career in Customer Support and Client Services.

Key Responsibilities

- Handle customer queries and provide timely support through calls, emails, and other communication channels.
- Understand customer concerns and provide appropriate resolutions.
- Coordinate with internal teams to resolve customer issues effectively.
- Maintain records of customer queries, complaints, and resolutions.
- Follow up with customers to ensure timely closure of their concerns.
- Escalate complex issues to the concerned team or senior support executive.
- Assist customers in understanding and using the company's products and services.
- Maintain daily records and prepare support-related reports.
- Update customer details and support information in Excel, CRM, or other internal systems.
- Coordinate with Technical, Implementation, and other teams for issue resolution.
- Ensure a positive customer experience through professional and effective communication.
- Learn and understand Entab's products and School ERP solutions.

Eligibility Criteria

- Pursuing or recently completed a Bachelor's or Master's degree in any discipline.




- Freshers are welcome to apply.
- Good verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Basic knowledge of MS Excel, Word, and PowerPoint.
- Ability to understand and resolve customer concerns.
- Eagerness to learn customer support processes and product knowledge.
- Ability to work in a fast-paced environment and manage multiple tasks.

Preferred Skills

- Good communication and active listening skills.
- Basic understanding of customer service and support processes.
- Ability to handle customer queries professionally and patiently.
- Good problem-solving and coordination skills.
- Basic knowledge of CRM or ticketing tools will be an added advantage.
- Positive attitude and willingness to learn.

What You'll Learn

- Customer support and client servicing processes.
- Professional communication and customer handling.
- Issue identification and resolution processes.
- Coordination with Technical and other internal teams.
- CRM and customer database management.
- Customer query tracking and reporting.
- Exposure to School ERP and EdTech solutions.
- Understanding of customer experience and service management.

Why Join Entab?

- Hands-on exposure to real-time customer support operations.
- Opportunity to work with experienced professionals.
- Learn about School ERP and EdTech solutions.
- Exposure to customer handling and issue resolution.
- Opportunity to develop professional communication and problem-solving skills.
- Internship Certificate upon successful completion.
- Potential Pre-Placement Offer (PPO) based on performance.
- Career growth opportunities within the Customer Support team.
- Free Lunch.

📌 Customer Support Intern (New Delhi)
🏢 Entab Infotech
📍 New Delhi