- Configure and troubleshoot FortiGate & Cisco ASA firewalls, including VPN, NAT, ACLs and security policies.
- Manage Ruckus WLAN controllers/APs, SSIDs and wireless connectivity.
- Administer LAN/WAN, routing, switching, VLANs, DNS/DHCP and network troubleshooting.
- Manage IPSec/SSL VPNs and resolve network/security incidents within SLA.
- Provide technical support to US customers via calls, email and ticketing tools.
- Perform network monitoring, upgrades, patching, RCA and documentation.
- Coordinate with Fortinet, Cisco & Ruckus OEM support.
- Participate in US/night shifts, 24x7 support and on-call rotation.
Preferred candidate profile
- Bachelor's degree in CS/IT/Electronics or related field preferred.
- 4 to 5 years of hands-on network administration experience.
- Solid experience with Fortinet/FortiGate, Cisco ASA and Ruckus.
- Good knowledge of TCP/IP, routing, switching, VLANs, VPNs and network security.
- Strong troubleshooting skills and experience with ITSM/ticketing tools.
- Excellent English communication skills for direct US customer support.
- Willingness to work in US/night shifts and a 24x7 environment.