Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for Accounts Payable role || Noida location

- Location: Noida (work from office)

Responsibilities

- AP Helpdesk & Escalation: Lead AP Helpdesk operations, act as the primary escalation point for invoice processing and supplier queries.
- Manage AP Helpdesk queue and respond to supplier, employee, and business stakeholder queries within agreed SLAs.
- Handle inquiries related to invoice status, payment status, vendor account balances, and statement reconciliations.
- Investigate and resolve invoice processing exceptions, payment holds, blocked invoices, and workflow errors.
- Coordinate with Procurement, Business Users, Treasury,



Vendor Master, and AP Processing teams to resolve queries end-to-end.
- Maintain accurate documentation of queries, resolutions, and root cause analysis in ticketing/helpdesk systems.
- Perform follow-ups on aged or unresolved cases and ensure timely closure.
- Support vendor statement reconciliations and assist in resolving supplier disputes.
- Process Improvement & System Utilization:
- Drive process improvement, automation, and standardization initiatives

Preferred Skills / Additional requirements

- Experience in invoice processing, vendor management, reconciliations, and month-end close activities, payments, T&E; and master data
- Frequent interaction with advertising agencies, media partners, and client stakeholders
- Ability to manage complex exception-based processes and investigate multi-source discrepancies
- Strong stakeholder management and communication skills, including verbal interaction with external agencies where required
- Experience working in high-volume, deadline-driven environments with multiple client entities and agency relationships
- Advanced analytical and reconciliation skills with a focus on issue resolution and root-cause identification
- Proficiency in MS Excel and accounting

Education

- Bachelor's in accounting
- Bachelor's in commerce




- Bachelor's in economics
- Bachelor's in finance
- Master's in finance

Why join Genpact?

- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Chance Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Sr. Associate - F&A - AP (Noida)
🏢 Genpact
📍 Noida