Role Summary

The Customer Service Executive is the first point of contact between Gemini and its customers. The role is responsible for handling customer enquiries and orders, and for close daily coordination with the factory teams to ensure raw material availability and to plan the day's dispatches. A core part of the role is building and maintaining daily customer reports and trackers, and updating key reports for management quickly and accurately whenever required. This is an ideal opening for a fresher or early-career candidate looking to build a career in customer service and operations coordination within a growing manufacturing group.

Key Responsibilities

- Attend to inbound calls, emails and messages from customers, and respond courteously and promptly.
- Receive, verify and enter customer orders into the system accurately, and share order confirmations.
- Coordinate closely with the factory teams to confirm raw material availability and flag any shortages that could affect customer orders.
- Plan and coordinate the day's dispatches with the factory and dispatch teams to ensure timely delivery to customers.
- Build and maintain daily customer reports and trackers order status, pending orders, dispatch schedules and complaints.
- Prepare and update key reports for management in an agile manner, sharing accurate, up-to-date information whenever requested.
- Follow up on pending orders and documentation,



and keep customers informed of progress.
- Handle customer complaints and queries, log them, and escalate to the concerned team for timely resolution.
- Maintain and update customer records, contact details and interaction history in the CRM / register.
- Build and maintain positive, long-term relationships with customers through consistent service.

Candidate Profile

- Graduate in any discipline; freshers are welcome to apply.
- 0–2 years of experience in customer service, tele-calling, sales coordination, back-office or a similar customer-facing role.
- Good verbal and written communication skills in English; Hindi is an added advantage.
- Comfortable with computers, with good working knowledge of MS Excel for building and maintaining reports and trackers; willingness to learn the company's ERP / CRM system.
- Pleasant, patient and service-oriented attitude, with the ability to stay calm under pressure.
- Well organised, detail-oriented and able to manage multiple enquiries at once.
- A team player who is reliable, punctual and willing to learn.

What We Offer

- Structured on-the-job training and a clear path to grow within the sales and customer support function.
- A secure, professional working environment within an established manufacturing group.
- Hands-on exposure to the full order-to-dispatch cycle and to working closely with factory operations.

📌 Customer Service Executive (Fresher Can apply) (Chennai)
🏢 AP Management Consultants
📍 Chennai