- Handle inbound calls from customers to resolve their queries and concerns.
- Process customer requests, provide solutions, and escalate issues when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, quality, and productivity.
Job Requirements :
- 1-5 years of experience in BPO industry (domestic calling).
- Robust communication skills in Kannada language (written & spoken).
- Proficiency in handling inbound process, outbound calling, voice processing, telecalling, and voice support.