- Configures and Maintains Discovery Application
- Works closely with Configuration Manager in the population of CMDB
Interfaces with Compute, Network, and Security teams to assure access and permissions.
- Resolving discovery errors related to permissions and access.
- Assuring completion of scheduled discovery jobs
- Assisting in the validation and testing of Discovery after upgrades
Reviewing the environment for changes and current requirements that may drive changes to the Discovery solution.
- Assures downloads from the ServiceNow store occur monthly for CMDB Classes and Discovery patterns.
- Add new schedules, IP ranges, and credentials for new devices and environments.
- Integrations with 3rd party discovery tools, such as Logic Monitor.
Provide timely resolution to systems problems.
- Develop effective working relationships with other departments, groups, managers, and vendors.
- Proactively seek efficient and quality solutions.