Job Family: GIC General (India)

Travel Required: None

Clearance Required: None

What You Will Do

- Team Management: Manage and work with Team Leads and their combined pods, setting clear performance expectations and holding regular one-on-ones.
- SLA Quality Ownership: Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip.
- Escalation Resolution: Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level.
- Calibration: Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality.
- Capacity Roster Planning: Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage.
- Process Regulatory Change: Translate updates to typologies, regulatory guidance, or internal policy into revised SOPs and floor communication, ensuring timely rollout.
- Performance Management: Conduct performance reviews, PIPs, and coaching plans for Team Leads; approve QA-driven coaching plans for analysts.
- MI Reporting: Consolidate and present segment-level dashboards (volume, aging, quality, attrition, productivity) to the Manager on a weekly/monthly cadence.
- Stakeholder Coordination: Liaise with Compliance, Legal, and Training functions on case-specific queries, policy interpretation,



and escalations requiring sign-off.

What You Will Need

- 10+ years of overall experience in AML/Financial Crime compliance operations, with at least 2 years directly supervising teams or Team Leads.
- Solid, demonstrable experience in Transaction Monitoring (TM) - alert investigation, disposition quality, and typology-based decisioning at a review/oversight level.
- Proven experience managing KYC/CDD, EDD, PEP Review, and SAR Filing workstreams concurrently, ideally in a multi-process AML operation.
- Experience managing SLA/quality performance across a segment
- Working knowledge of TM/case management systems (e.g., Actimize, SAS AML, Verafin) and reporting tools.

What Would Be Nice To Have

- Prior supervisory experience in a crypto/virtual asset transaction monitoring environment, including oversight of on-chain analytics or VASP-related due diligence.
- Working knowledge of blockchain analytics platforms (e.g., Chainalysis, Elliptic, TRM Labs) and how findings integrate into TM alert review.
- Familiarity with crypto-specific regulatory expectations (e.g., FATF Travel Rule, Markets in Crypto-Assets Regulation) and their impact on SAR/STR quality.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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