Role & responsibilities

- Provide 24x7 production support for mainframe and distributed applications
- Monitor batch, online, and distributed application environments to ensure system stability
- Analyze and resolve production incidents across platforms (mainframe and distributed)
- Perform abend analysis, job restarts, and root cause analysis (RCA)
- Use Application Performance Monitoring (APM) tools to identify performance bottlenecks and proactively prevent incidents
- Support performance tuning, capacity planning, and availability improvements
- Coordinate with development, infrastructure, middleware, and database teams for issue resolution
- Manage production releases, deployments, and change activities
- Support critical business cycles (month-end, quarter-end, year-end)
- Ensure SLA adherence and compliance with ITIL processes
- Maintain operational documentation, run books, and knowledge base articles

Preferred candidate profile





- Solid experience with IBM Mainframe (z/OS)
- Hands-on experience in distributed application production support (Unix/Linux/Windows environments)
- Proficiency in COBOL, JCL, VSAM, Easytrieve, and SORT
- Experience with DB2, CICS, IMS
- Knowledge of job scheduling tools (CA-7, Control-M, TWS/OPC)
- Experience using Application Performance Monitoring (APM) tools such as Splunk, AppDynamics, Thousand Eyes, or similar
- Strong skills in incident, problem, and change management (ITIL)
- Experience with log analysis, monitoring, and alerting tools

Good to Have

- Exposure to middleware technologies (WebSphere, MQ, Tomcat, Kafka, etc.)
- Exposure to Cloud Technologies (PCF Preferred)
- Knowledge of scripting (Shell, Python)
- Experience in BFSI or other high-availability environments

📌 Mainframe Production Control Analyst (Chennai)
🏢 Cloudxtreme
📍 Chennai