The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution
Role Description
- To provide customer satisfaction on every call / e-mail.
- To ensure closure of the ticket / e-mail within the prescribed TAT
- To provide speedy resolution
- Willingness to work in rotational Off & rotational Shifts
- To resolves product or service problems by clarifying the customer's complaint
Key Result Areas:
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
Education: Graduate or equivalent
Work Experience
- Minimum of 1 - 3 Years of work experience
- Experience in customer service or call center background is preferred
- Strong communication skills
- Valuable interpersonal skills
- Knowledge of multiple languages like English, Telugu, Hindi will be an added advantage.