Key Responsibilities

- Effective performance planning for self and team, time management, conflict management and self-organization.
- Always ensure exemplary employee experience through quick redressal of open issues, employee concerns and feedback.
- Promote a positive culture and a respectful setting in the team conducive to high performance and employee delight.
- Seek opportunities to motivate and appreciate employees.
- Foster an environment founded on high levels of ethics and integrity.
- Pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.
- Planning and Prioritization
- Data Collection and analysis
- Coaching and Feedback
- Analysis and MIS/Reporting
- Customer/Client Interaction




- Handle customer contacts regularly to stay up to date with the product and be available to provide support
- Handle escalations for the team
- Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues. Forward non resolvable issues to the Ops manager.
- Timely closure of all processes and other requirements for self and Team.
- Quality Audits to be performed for the team

Desired Skills:-

- Extremely good verbal & written communications skills
- Adept understanding of the cricket ecosystem, with the ability to accurately interpret cricket-related terminology, match situations, player statistics, and tournament structures.
- 2+ Years of Data Annotation

📌 Data Annotation Lead (Hyderabad)
🏢 Concentrix
📍 Hyderabad