Job Title: Guest Relations Executive (GRE)

Location: Hyderabad

Experience: 4+ Years

Salary: Up to 5 LPA

Employment Type: Full-time

Preferred : Healthcare industry experience is preferred

Job Summary

We are looking for an experienced and well-presented Guest Relations Executive to manage guest interactions, ensure a high-quality experience, and coordinate with internal teams for smooth service delivery.

Key Responsibilities

- Welcome and greet patients, attendants, and visitors in a courteous and professional manner.
- Assist patients and their attendants with hospital services, facilities, procedures, and directions.
- Provide accurate information regarding OPD, IPD, diagnostics, pharmacy, billing, insurance, and other hospital services.
- Maintain accurate guest/patient interaction records.
- Support smooth coordination during admissions, discharges, transfers, and appointments.
- Follow up with patients/attendants to ensure concerns have been appropriately addressed.
- Facilitate communication between patients and relevant hospital departments.
- Assist elderly patients, differently abled patients, and those requiring additional support.
- Collect patient feedback and communicate recurring issues to the concerned department.




- Ensure a smooth and positive patient experience throughout the hospital visit.

Required Skills

- Bachelor's degree; Hospitality/Hotel Management preferred.
- 5+ years of experience in guest relations, hospitality, front office, premium customer service, corporate relations, or similar roles.
- Ability to monitor patient satisfaction and identify areas for service improvement.
- Ability to build trust, understand patient concerns, and ensure a positive patient experience.
- Strong coordination with doctors, nursing, billing, pharmacy, diagnostics, insurance/TPA, housekeeping, security, and administration.

Preferred Skills

- Candidates with Healthcare background are preferred
- Should be able to Handle complaints with empathy, patience, and appropriate communication.
- Ability to remain calm and skilled while handling emotionally sensitive or escalated situations.
- Experience in collecting, analyzing, documenting, and following up on patient feedback.

Note: Candidates who are fluent in English, Hindi and Telugu are preferred.

Thanks & Regards

G Naga Sravani - HRD

[email protected]

📌 Guest Relation Executive -GRE (Hyderabad)
🏢 Virinchi Hospital
📍 Hyderabad