Role & responsibilities

- Welcome and engage with guests, ensuring a warm and memorable experience.
- Build strong relationships with regular, premium, and VIP guests.
- Handle guest queries, feedback, requests, and complaints professionally.
- Coordinate with the operations, reservations, service, and security teams.
- Manage VIP guest arrivals, seating arrangements, and special requests.
- Ensure guest satisfaction throughout their visit.
- Assist in managing guest lists, reservations, and special events.
- Maintain strong communication with guests through calls, WhatsApp, and other channels.
- Identify opportunities to improve the guest experience and encourage repeat visits.
- Develop and maintain relationships with corporate clients and guests, handling corporate bookings, events, and special requirements to ensure a seamless and premium experience.
- Support promotional activities, events, and special nights when required.
- Maintain a skilled appearance and represent the brand positively.

Preferred candidate profile

📌 Guest Relations Manager (Hyderabad)
🏢 Double Tree By Star
📍 Hyderabad