1. Experience-3-4 years.
2. Location- Hyderabad and Bangalore
3. Shift Timings:- Flexible
4. Mode of work- WFO.
5. Shift Timings: (5:30 AM 2:30 PM)
( 8:30 AM 5:30 PM)
(11:00 AM 8:00 PM)
(Should be willing to work rotational night shifts, as needed.)
6. Education: B.E/B.Tech is mandatory for this skillset
Job Description:
Required Technical Skills:
- Positive hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware
- Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting.
- Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.
- Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting.
- Ability to diagnose and resolve hardware and software issues across a range of devices.
- Basic understanding of IT security and confidentiality best practices in a client-facing environment.
- Strong documentation skills for recording technical procedures and solutions.
- Experience working on ticketing tools such as ServiceNow is essential.
- Certifications in AV, ITIL, Networking, Microsoft or related is a strong plus.
Qualifications
.
- Prior experience in a customer-facing or client service environment is highly preferred.
- Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels.
- Ability to work effectively under pressure and manage multiple priorities.
- High level of professionalism, discretion, and commitment to maintaining confidentiality.
- Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.