Work youll do As a part of this team, you will be involved with the following:
- Deliver the end to end case management of transactions in HR Services Administration for one of the following teams:
- Transactions and References team – related to generating references letters like employment reference, VISA reference, Tenancy reference etc. and updating SAP records for employee lifecycle events like promotions, salary changes, bonus payments, employee perks, etc.
- Leavers and Lifecycles team – support for employee exit related transactions like voluntary and involuntary exits, retirements etc. and lifecycle requests like Paternity leave, Career Break leave, Military leave, Jury service etc.
- SAP / HR system related actions or updates are completed accurately in time for deadlines and in line with procedural guidelines.
- Deliver excellent service and ensure service level agreements are met by supporting the team in achieving KPIs and SLAs and escalate potential non achievement to the team leader.
- Provide a customer focused experience through the timely and accurate completion of activities and queries.
- Provide high quality written advice and guidance on a range of queries.
- Record and maintain accurate activity information tracking through to timely closure.
- Operate utilising software such as ServiceNow to give the best experience for our new joiners.
- Escalate more complex queries to the Assistant Manager.
- Ensure work is completed independently with minimal supervision, in a timely manner, including data integrity/maintenance within the case management system. • Identify process issues/opportunities for improvement and raise with the Assistant Manager to ensure efficient ways of working.
- Take responsibility for keeping up to date with Deloitte HR policy and process developments.
- Support other HR Services Administration teams when needed, and liaison with other Practice Support Services teams as appropriate.
- Ensure compliance with QRS first line of defence activities and appropriate Data Protection legislation at all times.
Work Location: Hyderabad
Shift Timings: 2 PM to 11 PM
Qualifications Required:
- Any Graduate degree with 1-3 years of relevant work experience
- HR administration experience
- Experience of the core Microsoft Office package
- Technical – Knowledge of SAP or other HR systems is preferred