JOB DETAILS:

Job Title: Client Experience Specialist (Technical Support)

Locations: Hyderabad and Bangalore

Client: MNC Client

Experience Range: 3 to 4 years

Required Skills: Client Handling, L2 support, Mac operating, Audio and Video conferencing

Job Description:

- Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware

- Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting.

- Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.

- Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting.

- Ability to diagnose and resolve hardware and software issues across a range of devices.

- Basic understanding of IT security and confidentiality best practices in a client-facing environment.





- Strong documentation skills for recording technical procedures and solutions.

- Experience working on ticketing tools such as ServiceNow is essential.

- Certifications in AV, ITIL, Networking, Microsoft or related is a strong plus.

Qualifications

- Bachelors degree (BE/B.Tech)/Engineering graduates

- 3-4 years of experience in technology and end-user support, or a similar technology support role.

- Prior experience in a customer-facing or client service workplace is highly preferred.

- Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels.

- Ability to work effectively under pressure and manage multiple priorities.

- High level of professionalism, discretion, and commitment to maintaining confidentiality.

- Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.

📌 /Technical Support (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad