• Responsible for end to end operation of soft and technical services at sites. • Responsible for the completeness the site deployment technical and soft services by operation team as per agreement. • Responsible to ensure the 100% deployed manpower availability of technical and soft services at any point of time, Reliever arrangement in case of absenteeism. • Responsible for all processes executions technical and soft services at site. • Responsible for the team discipline at sites. • Responsible for the complete readiness in terms of uniform, checklists, attending the local requirements of site resources. • Responsible for the new site transitions technical and soft services. • Responsible for the availability of HK supplies and tool/tackles including machineries technical tools by operation team. • Responsible for availability of joining docs to HR team for all the resources at sites by operation team. • Responsible for the soft service and technical service training at site as per requirements by operation team. • Responsible for medical insurance of the staff of sites as applicable. • Responsible for new site survey for soft and technical services and prepare the deployment plan, SOW etc. • Responsible for the facility score card of the sites. • Responsible to take the new initiatives for energy conservation and Kaizen at site. • Responsible to maintain the technical and soft services PPM calendar, Equipment's SOP, Checklist and history cards at all the site • Responsible to generate the new business leads and coordination for business conversion. • Responsible to handle 1000 Manpower.
• Responsible to generate the recent business and cross selling. • Records the replacement details. Client Connect – • Responsible for the frequent meeting with client and understand their concerns. Advice the team for the required execution and update the status to management for needful action. • Responsible for welfare of resources at site, all resources should get their monthly salary slips; address the query of ESI/PF/OT through the respective SPOCs. • Responsible for maintaining the trust of SSOS at sites. Legal – • Responsible for site related legal matters of SSOS. • Responsible to attend the police cases and advice the team for the required execution and update the status to management for needful action. Compliances • Advice the HR team for the required monthly compliances. • Ensure the replacement details are given to HR by operation team timely basis. Monthly Attendance • Revalidate the attendance given by operation team before generating the invoices by finance team. • Ensure for the mechanism where the attendance query become NIL post generation of invoices Operation Reports • Responsible to share men power changes reasons of sites. • Responsible to share reliever’s report of sites. • Responsible to share complete site review report. • Responsible to share deduction details of sites left employees. • Responsible to plan training details and R &R; details of sites. • Responsible to share client feedback form monthly of sites. • Responsible to share uniform details and ID cards details of sites. • Responsible to share material requirements of sites.