- Guest Relations: Welcome guests upon arrival, ensure smooth check-ins and check-outs, and maintain high visibility in public areas.
- Issue Resolution: Handle complaints professionally, turn negative experiences into positive outcomes, and manage service recoveries.
- Staff Management: Hire, train, and mentor team members, create staff schedules, and monitor daily shift performance.
- Department Coordination: Work closely with housekeeping, maintenance, and the front desk to ensure consistent brand standards.
- Administrative & Financial Duties: Track guest feedback trends, manage departmental budgets and labor costs, and oversee cash handling or billing procedures.
📌 Guest Service Manager (Dehradun)
🏢 HOTEL GREEN CASTLE
📍 Dehradun
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