Job Description

You support 3PL operations and system integration while driving compliance, efficiency, and continuous improvement through collaboration and agile problem-solving. Drive 3PL DC performance with a strong people and business focus, ensuring operational excellence, quality, efficiency, and sustainable results aligned with HM values and standards.

You would be responsible for:

Specialised Operations Administration

-Maximize operational excellence by educating 3PL in the HM key work processes for online channel

-Educate 3PL on HM way of working and key work processes to support operational excellence.

-Oversee and support system integrations between WMS, WCS and PLC systems to ensure functionality and service continuity, while providing daily support for DC operations.

-Distribute translate release notes to 3PL and monitor execution.

-Ensure all systems work as expected and are used correctly to aspire best service to the customers and to secure that business is not interrupted.

-Ensure an effective and productive incident management, when needed (e.g. participate in "bridge calls", Incident reporting).

-Ensure high-quality level of all decided IT system related procedures and monitor correct implementation.

-Support the Operation Manager in implementing operational, system, and service requirements with 3PL.

-Drive project rollouts in collaboration with relevant stakeholders.

Coordination Stakeholder Management

-Communicate change requests from 3PL to relevant stakeholder, including Regional Sales, Warehouse Operations and DC Manager.

-Act as a contact for global functions and local Sales, ensuring compliance to company standards, guidelines and processes.

-If applicable,



responsible for inbound planning including delivery schedule and transport from port. Align with Merchandising Function on prioritization of inbound deliveries.

-If applicable, act on and follow up on stock moves execution in alignment with Merchandising Function.

Process Workflow Optimisation

-Drive continuous improvement in DC operations.

Compliance, Risk Governance

-Conduct business process audits to ensure compliance with HM standards. Qualifications

-Strong expertise in DC-level technology infrastructure and supplementing systems experience.

-Functional competencies for supporting technology and system-related operations and incidents .

-Strong operational DC log. expertise process understanding .

-Proactivity in problem-solving and hands-on attitude to resolving incidents .

-Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer .

-Strong communication collaboration skills .

-Ability to collaborate and co-create with others .

-Agile mindset with a positive attitude to change and meaningful growth .

-Inclusive and empathetic towards others whilst encouraging diversity.

-Ability to understand your impact to others and contribution to the bigger picture.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 DC Business Expert 3PL (Gurugram)
🏢 H&M
📍 Gurugram