Job Description

1) Post-Sales Customer Ownership

Take formal handover from the Sales team after order confirmation

Own the customer journey from post-sale to installation and closure

Act as the single point of contact for customers for all post-sales queries

2) Customer Communication & Experience Management

Ensure regular and proactive updates are shared with customers via calls, WhatsApp, and CRM Respond to customer queries, concerns, and complaints in a timely and empathetic manner

Maintain a high level of customer satisfaction and delight throughout the lifecycle

Conduct customer calls and, where required, meet customers to resolve critical issues

3) Cross-Functional Coordination

Coordinate with :

Sales teams

Sales Operations

Dealers / Channel partners

Installation & service teams

Ensure smooth handover to installation teams with complete and accurate information

Follow up on installation timelines, site readiness, and issue resolution

4)



Grievance & Ticket Management

Log, track, and resolve customer grievances through the CRM system

Ensure faster ticket resolution and adherence to defined SLAs

Proactively follow up on open tickets and escalate ageing cases as required

5) Data Accuracy & System Updates

Ensure all customer data is accurately updated on:

CRM portal

LSQ (LeadSquared)

Maintain updated records related to customer status, communication, and issue resolution

Support reporting and MIS related to customer experience and ticket ageing

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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