An IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. They support productivity through transparent communication, accurate documentation, and consistent follow-through. Their work ensures employees can rely on technology support to stay focused and productive.

Responsibilities

- Respond to user tickets (hardware, software, access, device issues).
- Follow documented SOPs and runbooks for all troubleshooting steps.
- Perform initial triage and classification of incidents.
- Document all actions clearly and accurately in tickets.
- Support onboarding and offboarding tasks (account setup, device provisioning).
- Maintain excellent customer communication and expectations.
- Support monitoring,



alert response, and operational checks.
- Escalate complex items to Specialist II or III.

Requirements

- Strong fundamentals in troubleshooting and customer support.
- Ability to strictly follow SOPs and structured processes.
- Clear communication (written and verbal).
- Basic understanding of Windows/macOS, O365/Google Workspace, MFA, VPN, printers, and endpoints.

Benefits

- 5 Days Working
- One Complimentary Meal per Day

- Internet Reimbursement

- Gym Reimbursement

- Group Medical Insurance

- Mental Health support benefits

- Relocation Assistance (if Applicable)

📌 ZR_320 _IT Specialist I (Chandigarh)
🏢 Priority IDC Private
📍 Chandigarh