Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Role & responsibilities

- Handle inbound and outbound calls from UK customers.
- Understand customer concerns and provide appropriate resolutions.
- Follow standard operating procedures and maintain call quality.
- Accurately document customer interactions in the CRM/system.
- Meet defined quality, productivity, and customer-service targets.
- Escalate complex issues to the appropriate team when required.
- Maintain professional communication and UK customer-service standards.
- Adhere to company policies, data-protection requirements, and attendance guidelines.

Requirements
- Excellent spoken English and communication skills.
- Comfortable communicating with UK customers over the phone.
- Good listening, problem-solving, and interpersonal skills.
- Basic computer knowledge and ability to work with CRM applications.
- Prior experience in international voice/BPO/customer support is preferred.




- Freshers with strong English communication skills may also be considered.

Shift & Work Schedule
- UK business process
- Rotational shifts, based on business requirements.
- Rotational weekly offs; weekends may be working days.
- Candidates should be comfortable working different shift timings.

What We Offer
- Competitive salary and incentives, depending on experience.
- Training and process-specific onboarding.
- Growth opportunities opportunities in international customer support.
- Professional work environment.
- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Firstsource Solutions Limited

📌 Walk-in || Mega walkin Customer service Associate (Bengaluru)
🏢 Firstsource
📍 Bengaluru