- Handle inbound/outbound customer interactions for UK customers.
- Provide professional and effective resolution to customer queries.
- Maintain excellent customer service standards.
- Understand customer requirements and provide appropriate solutions.
- Ensure accurate documentation and timely updating of customer information.
- Follow process guidelines, quality standards and compliance requirements.
- Meet defined productivity and customer satisfaction parameters.
Designation: Customer Support Associate / International Voice Process Executive
Process: UK International Voice Process
Job Type: Full time, Permanent
Work Location: Bangalore
Working Days: 5 Days Working
Weekly Off: 2 Days Rotational / Split Off
Shift: Rotational Shifts,
including UK-aligned working hours
Preferred candidate profile
ELIGIBILITY
Education: Any Graduate / Undergraduate as applicable
Experience: Freshers / Experienced candidates with good communication skills can apply.
We are looking for candidates with:
Excellent English communication skills
Good conversational ability and active listening skills
Customer service orientation
Willingness to work in rotational shifts
Willingness to work on rotational / split weekly offs
Comfortable working in an international voice process
📌 Walk-in || MEGA WALK IN DRIVE | International UK VOICE Process (Bengaluru)
🏢 Firstsource
📍 Bengaluru
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