Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

- Handle customer queries through chat, email, and inbound/outbound calls as required.
- Provide accurate information regarding products, services, orders, accounts, or processes.
- Resolve customer issues professionally and within defined turnaround times.
- Follow established customer-service procedures, scripts, and escalation processes.
- Communicate clearly with international customers using professional English.
- Document customer interactions and update information accurately in CRM/ticketing systems.
- Escalate complex or unresolved issues to the appropriate team.
- Follow up with customers when necessary to ensure proper resolution.
- Meet defined quality, productivity, response-time, and customer-satisfaction targets.
- Maintain confidentiality of customer and company information.
- Adapt to different customer requirements, time zones, and communication styles.
- Work according to rotational night-shift schedules, including weekends or holidays when required.

Required Skills
- Positive spoken and written English communication.
- Comfortable communicating with international customers.
- Good listening and problem-solving abilities.




- Basic computer knowledge and familiarity with email, MS Office, CRM, or ticketing systems.
- Ability to multitask and manage multiple customer interactions.
- Strong attention to detail.
- Patience and a customer-oriented approach.
- Ability to work independently as well as in a team.
- Willingness to work rotational night shifts.

Educational Qualification
- Any graduate/diploma qualification may be considered.
- Freshers may be considered depending on the employer's requirements.
- Prior experience in international customer support, BPO, voice/non-voice support, or technical support is an advantage.

Work Schedule
- Shift: Rotational shifts, including night shifts.
- Workdays: Typically 5 days per week, depending on the process.
- Weekends/Holidays: May be included according to business requirements.
- Shift timing: May vary based on the international market/time zone supported.
- Excellent communication and interpersonal skills
- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Walk-in || Immediate Joiners-International customer support (Bengaluru)
🏢 Firstsource
📍 Bengaluru