Role & responsibilities

- Coordinate and follow up with geriatric consultants regarding patient treatment, follow-up appointments, and ongoing care requirements.

- Build and maintain professional relationships with geriatric consultants and facilitate appropriate home-care referrals.

- Coordinate with the Geriatric Department to understand patients clinical conditions and home-care requirements.

- Attend calls and enquiries related to geriatric home-care services and provide appropriate information to patients and caregivers.

- Understand patient and caregiver requirements and coordinate with the clinical team to identify suitable home-care services.

- Counsel patients and caregivers regarding available geriatric home-care services, packages, care options, and service advantages and explain home-care packages, inclusions, duration, pricing, terms, and service conditions.

- Coordinate the end-to-end home-care process from receiving the requirement to service monitoring and closure.

- Coordinate with the Nursing Department to allocate Geriatric nurses based on patient care requirements.

- Provide orientation to assigned nurses regarding the work and applicable service protocols.

- Monitor continuity of home-care services, including nurse attendance, scheduled visits, and service requirements.

- Coordinate nurse replacements in cases of leave, absenteeism,



performance-related concerns, or patient requests.

- Maintain regular communication with patients, caregivers, and assigned nurses throughout the service period.

- Address routine patient and caregiver queries and coordinate with concerned departments for timely resolution.

- Obtain patient and caregiver feedback and escalate complaints or service-related concerns to the appropriate authority.

- Coordinate with the Billing/Accounts Department regarding package confirmation, payment status, renewals, extensions, and other service-related requirements.

- Maintain effective coordination with the Nursing Department, Geriatric Department, Billing/Accounts Department, and other relevant hospital departments.

- Serve as a coordination link between geriatric consultants, patients, caregivers, nurses, and internal departments to ensure seamless service delivery.

- Maintain patient confidentiality and ensure compliance with hospital policies, procedures, and service protocols.

- Promote awareness of geriatric home-care services among consultants, patients, caregivers, and relevant stakeholders.

- Participate in periodic review meetings and provide updates on referrals, conversions, active cases, renewals, service concerns, and operational challenges.

📌 Walk-in || Geriatric Care Coordinator (Chennai)
🏢 Dr.Kamakshi Memorial Hospital
📍 Chennai