Role & responsibilities

- Handle Inbound/Outbound inquiries & provide detailed information about Medanta offerings/services.

- Handling customer complaints & follow ups

- Maintain excellent communication, empathy and professionalism while interacting with patients & families.

- Achieve daily/weekly call targets and conversion goals.

- Record call details, patient interactions and follow ups accurately in the CRM system.

- Ensure high levels of patient satisfaction and service quality through effective engagement

- Any other additional duties related to hospital operations assigned by supervisor.

Preferred candidate profile

- Graduate

- Positive Communication skills both verbal & written

- Great interpersonal skills & team work ability

- Good analytical skills and quick thinking
- dedication and passion to meet & exceed customer expectations both internal and external

- Positive, pro-active, motivated with "can-do" attitude.

📌 Walk-in || Executive - Call Centre (Noida)
🏢 Medanta
📍 Noida