Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

- Handle customer queries through live chat.

- Understand customer requirements and provide appropriate solutions.

- Maintain professional and clear written communication.

- Resolve customer issues within defined turnaround times.

- Identify opportunities for upselling and cross-selling where applicable.

- Maintain accurate records of customer interactions.

- Meet quality, productivity, and customer-service standards.

- Follow company policies and process guidelines.

Eligibility

- Freshers are eligible to apply.

- Experienced candidates from chat support, BPO, customer service, or international processes are welcome.

- Excellent written English communication skills.





- Valuable typing speed and basic computer knowledge.

- Strong problem-solving and customer-handling skills.

- Comfortable working in rotational shifts.

Shift & Weekly Off

- Rotational shifts

- Rotational weekly offs

- Candidates should be flexible to work weekends/holidays based on business requirements.

Benefits

- Two-way cab facility

- Training provided for eligible freshers.

- Career growth opportunities.

- Opportunity to work with an international/UK customer base.

- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Walk-in || Customer Service Associate International chat (Bengaluru)
🏢 Firstsource
📍 Bengaluru