We are seeking a dedicated and enthusiastic Voice Process Associate to join our team in Andhra Pradesh. The ideal candidate will be fluent in both English and Hindi, with a strong ability to communicate effectively with customers. This role is essential in providing high-quality customer service and support through voice interactions.

Key Responsibilities

- Handle inbound and outbound calls, addressing customer inquiries and providing solutions in a timely manner.
- Maintain a high level of professionalism and customer service during all interactions.
- Document customer interactions accurately in the system for future reference.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Participate in training sessions to improve product knowledge and customer service skills.





Required Skills

- Proficiency in English and Hindi, both spoken and written.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic computer skills and familiarity with call center software is a plus. This is an excellent opportunity for individuals looking to start their career in the voice process industry. If you are passionate about customer service and possess the required language skills, we encourage you to apply and become a part of our agile team.

This job is provided by Shine.com

📌 Voice Process Associate (Hyderabad)
🏢 Lyros Technologies-CMMI Level 3
📍 Hyderabad