Head Client Security Services Operations

Position: Head – Client Security Services

Location: Mumbai / Corporate Office

Reporting To: Senior Management / Director/CMD

Industry: Private Security Services

1. Position Purpose

To provide senior-level leadership for managing and strengthening BIS's client security operations, ensuring high standards of security, operational effectiveness, client satisfaction, statutory compliance and business continuity across major client accounts. The position will be responsible for providing strategic direction to security operations and acting as the senior interface between BIS Management and key clients.

1. Preferred Candidate Profile

- Retired Army Brigadier or equivalent rank from the Indian Navy / Indian Air Force.
- Equivalent ranks: Commodore (Indian Navy) / Air Commodore (Indian Air Force).
- Candidates from other Tri-Service backgrounds with comparable senior leadership experience may also be considered.
- Preferably 25+ years of service / substantial leadership experience in the Armed Forces.
- Strong experience in security operations, administration, personnel management and command responsibilities.
- Experience in handling large organisations, sensitive installations, corporate clients or multi-location operations will be an advantage.
- Excellent communication, presentation, negotiation and client-management skills.
- Willingness to travel extensively across client locations.

1. Key Responsibilities

A. Client Security Operations
- Provide overall leadership and direction for security operations of major/key clients.
- Review and strengthen security deployment, manpower utilisation and operational procedures.
- Ensure effective implementation of SOPs, post orders, access-control procedures and emergency response plans.
- Conduct periodic security audits and operational reviews of important client locations.
- Identify security vulnerabilities and recommend appropriate corrective measures.
- Monitor performance of Branch Heads, Operations Heads and Area Officers responsible for key accounts.

B. Key Account & Client Management
- Act as senior-level interface with CXOs, Security Heads, Plant Heads, HR Heads and other senior representatives of major clients.




- Conduct periodic Management Reviews with key clients.
- Understand client security requirements and convert them into operational plans.
- Ensure timely resolution of client complaints, operational issues and escalations.
- Develop long-term relationships with strategic clients and support client retention.

C. Security Risk Management
- Conduct threat and vulnerability assessments for major client sites.
- Develop contingency plans for emergencies, industrial disputes, fire, theft, sabotage, natural disasters and other security incidents.
- Advise clients on improvement of physical security, manpower deployment, access control, surveillance and emergency preparedness.
- Lead the response to major security incidents and ensure appropriate investigation and reporting.

D. Operations & Performance Management
- Establish measurable operational KPIs for security services.
- Review manpower availability, absenteeism, attrition, training and discipline.
- Monitor compliance with deployment norms and contractual requirements.
- Ensure effective coordination between Corporate Office, Branches and client locations.
- Review recurring operational failures and implement preventive measures.

F. Business Development Support
- Support Senior Management in acquiring and retaining major corporate accounts.
- Participate in security surveys and preparation of security proposals for prospective clients.
- Provide professional inputs for technical/security aspects of tenders and presentations.
- Identify opportunities for additional security services such as E-Surveillance, CCTV, access control, command centres and integrated security solutions.

G. Compliance & Governance
- Ensure security operations are conducted in accordance with applicable laws, contractual obligations and BIS policies.
- Coordinate with HRD, Legal,



Operations and other departments on security-related compliance matters.
- Ensure proper documentation, incident reporting, audit compliance and corrective-action tracking.

1. Key Competencies

- Strategic Security Leadership
- Client Relationship Management
- Crisis & Incident Management
- Risk Assessment
- Multi-site Operations Management
- Personnel & Team Leadership
- Negotiation & Conflict Resolution
- Corporate Communication
- Security Auditing
- Training & Mentoring
- Business Development Support
- Strong decision-making and analytical ability

1. Key Performance Indicators (KPIs)

- Client retention and satisfaction
- Reduction in security incidents and operational failures
- Compliance with client SOPs and contractual requirements
- Manpower deployment and vacancy control
- Timely resolution of client complaints
- Security audit performance
- Training and competency improvement
- Operational cost effectiveness
- Successful implementation of new security initiatives
- Support in retention and growth of strategic accounts

1. Desirable Experience

Preference may be given to candidates having experience in:
- Commanding large formations/units or equivalent senior appointments
- Security of industrial / corporate establishments
- Critical infrastructure protection
- Large manpower management
- Intelligence and threat assessment
- Crisis and disaster management
- Security audits
- Liaison with Government / Police / Defence authorities
- Corporate security or private security industry

1. Age & Tenure

Age: Preferably 50–60 years, subject to experience and suitability. Engagement: Full time / Senior Management appointment, as decided by the Management.

1. Overall Role

The incumbent will function as a senior security leader for BIS's strategic client portfolio, bringing Armed Forces leadership, discipline, operational expertise and security management experience to enhance the quality and professionalism of BIS client security services. The position requires a leader who can independently engage with senior client management, understand their security risks, direct BIS operations and ensure sustained client confidence.

Please forward cv at [email protected]

📌 Vice President Operations-Retired Brigadier (Mumbai)
🏢 BOMBAY INTELLIGENCE SECURITY (BIS)
📍 Mumbai