- Counsel prospective students and parents through phone, email, virtual meetings, and in-person interactions.
- Explain program offerings, eligibility, and admission processes clearly and effectively.
- Maintain follow-ups with leads and inquiries generated through various sources.
- Coordinate and participate in university open houses, school visits, education fairs, and webinars.
- Maintain accurate records of communication and progress in the CRM system.
- Collaborate with the marketing team to support admission campaigns and lead generation.
- Support walk-in queries and campus visits by providing a positive applicant experience.
- Assist in documentation, interview coordination, and admission formalities as required.
Requirements:
- Bachelors degree in any discipline (Masters degree preferred).
- 1 to 3 years of experience in student counselling, admissions, or a similar customer-facing role.
- Excellent verbal and written communication skills in English (knowledge of Kannada/Hindi is a plus).
- Robust interpersonal skills, ability to build rapport and guide students effectively.
- Basic knowledge of CRM tools and Microsoft Office.
- Ability to work in a team and handle targets and timelines.