- Handle customer inquiries through phone calls, emails, or chats in a timely and professional manner.
- Resolve customer complaints and issues by providing effective solutions and alternatives.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 0-14 years of experience in BPO/Call Centre industry with focus on customer support or sales.
- Solid communication skills in English (written & spoken) with ability to work in semi-voice environment.
- Proficiency in handling international/domestic voice processes including outbound/inbound calls.