Our EAP Counsellors engage with participants over the phone, video, chat email all while demonstrating what we call: The Power of a Good Conversation - creating a connection with the client to ensure they feel heard, supported, and cared for.
If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.
Responsibilities
- Provide single session telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Assess clients thoroughly to ensure appropriateness for short-term counselling.
- Assess and manage high risk calls and working closely with individuals at risk.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Collaboratively develop explicit and concise treatment plans for clients.
- Maintain clear clinical and task-oriented documentation in case management system.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Qualifications/Skills
- Counselor or Psychologist with accompanying Master's degree.
- Minimum 2 years direct client-contact providing counseling or mental health services (post-qualification).
- Experience providing assessments and/or using clinical assessment tools.
- Training in mindfulness or solution-focused counseling an asset.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.