Analyze

KEY RESPONSIBILITIES

- Local retail & wholesale teams’ skill set levels
- Training efforts and KPI’s ongoing to assess impact of training/coaching
- Competitors’ client experience and service
- Competitors’ product offer
- Training trends and needs in the markets

Strategize

- Concrete a pragmatic training action plan (based on your analysis), linked to business objectives –
- Sales and Service related
- Optimal use of your training budget

Develop

- Alignment with internal and external partners, to create win-win partnerships
- Adapted training modules to local needs and strategy
- Product and brand training
- Customer service training
- Coaching plans
- Tools to help monitor & boost training results after training and in boutique
- Best practices

Deploy

- Modules directly and indirectly to target audiences, consistent with Montblanc
- Special trainings that support marketing activities (including Train the Trainer)
- Coaching in line with the Sales/BTQ Managers strategy and team development

Monitoring Results

- Monitoring training results (quantitative and qualitative, short term & long-term)
- Ensuring Return on Investment on all training
- Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take




- Coaching in the moment
- Sharing and developing best practices

Collaboration &

- Relationships

- Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team

Target Achievement

- Achievement of Wholesale business objectives
- Achievement of Retail sales targets and business objectives
- Achievement of client surveys &
- Mystery Shopping targets

PROFILE
- At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and development experience

- Experienced in coaching and people development
- Experienced in training other trainers
- Commercial mindset and client experience focused
- Understanding of clientelling and relationship building
- Fluent English and local languages would be a plus.
- Strong communication, interpersonal skills and team work
- At ease with Excel and PowerPoint
- Comfortable with number analysis and reporting
- Experienced with retail KPI’s and analysis with proven results through training
- Strategic mindset
- Robust planning and time management skills
- Agile, flexible and adaptable
- Experience in the Leather &
- Watch market will be a benefit

📌 Training Manager (Delhi)
🏢 Montblanc
📍 Delhi