Key Responsibilities:

- Develop the overall training strategy and annual training plan based on business, role and capability requirements.

- Design and deliver training on the Patient Journey, Care Coordinator responsibilities, centre operations, clinical coordination, SOPs and service processes.

- Conduct induction and onboarding programmes for recent employees and role-specific refresher training.

- Identify Training Needs (TNA) through performance gaps, operational feedback, audits and business requirements.

- Develop training content, SOP-based modules, learning materials, assessments and certification programmes.

- Conduct training on healthcare systems, digital tools, patient handling, customer service and behavioural skills as required by the role.

- Assess learning effectiveness through tests, certification, feedback, observations and post-training performance.

- Work with Operations, Medical, HR, Quality and other functions to address skill and performance gaps.

- Maintain training records, attendance, certification status, training MIS and effectiveness reports.





- Ensure mandatory training and compliance-related learning are completed within defined timelines.

- Develop trainers/functional SMEs and support a consistent training approach across clusters and centres.

- Manage the training calendar, resources and approved training budget.

- Continuously review training outcomes and improve programmes based on operational and performance requirements.

Qualification &

- Experience:

- Graduate/Postgraduate in HR, Training &
- Development, Healthcare Management, Operations or relevant field.

- Relevant experience in healthcare training, L&D;, hospital operations or large workforce training, preferably in a leadership role.

Key Skills:

- Training &
- Capability Development

- Training Needs Analysis

- Content &

- Module Development

- Facilitation &

- Presentation

- Assessment &

- Certification

- Healthcare Operations Training

- Training MIS &

- Effectiveness

- Stakeholder Management

📌 Training Head - Mumbai, Lower Parel
🏢 Lifenity Health
📍 Mumbai