A Teller is responsible for handling daily customer transactions, ensuring accuracy in cash operations, and delivering excellent service at the branch.

1. Cash Handling & Transactions

- Accept deposits, withdrawals, money transfers, and loan payments.
- Cash cheques and issue savings withdrawals.
- Balance cash drawer at the beginning and end of shift.
- Count and package currency and coins as per guidelines.

2. Customer Service

- Assist customers with queries on accounts, deposits, and banking products.
- Resolve customer issues politely and professionally.
- Guide customers in using ATMs, digital banking, and selfservice banking tools.

3. Account Services

- Support opening of recent accounts including savings, current, and other variants.
- Assist with closing accounts,



issuing debit cards, and ordering cheque books.
- Maintain accurate records of all transactions.

4. Compliance & Security

- Follow all internal controls, branch policies, and regulatory guidelines.
- Maintain confidentiality of customer information.
- Identify and report suspicious or fraudulent activities.

5. Operational Support

- Perform routine tasks like filing, record maintenance, and handling branch mail.
- Assist in vault operations and foreign currency transactions (where applicable).
- Ensure timely completion of all teller line processes.

📌 Teller - Silchar
🏢 HDFC Bank
📍 Silchar