Languages : English, Kannada and Malayalam

Location : Bengaluru or Gurugram

Working : 6 Days

About the role

We're hiring a Telesales Team Lead to run a remote team of telecallers who convert patient leads into active health insurance claims. You'll own the team's sales target end to end. Taking calls yourself is welcome, but there's no mandatory individual quota.

You'll be hands-on every day — coaching on pitch and objection handling, and keeping a distributed team focused and accountable without sitting in the same room.

Key responsibilities

- Own the team target: Deliver the team's sales target week on week; this is the primary measure of success in the role.
- Lead a remote team: Set daily and weekly targets for telecallers working from different locations, and keep them engaged, disciplined, and accountable.
- Coach on calls: Monitor live and recorded calls; give specific, same-day feedback on pitch, objection handling, compliance, and closing.
- Drive the funnel: Move leads from first contact to warm lead to claim initiated, with timely follow-ups and clean CRM logging across the team.
- Run daily huddles: Hold virtual stand-ups, spot underperformers early, and course-correct with targeted coaching.
- Track performance:



Maintain daily team dashboards and support regular performance reviews.
- Step in when needed: Handle customer escalations and help close difficult conversions. Taking calls yourself during peak periods is optional.
- Work cross-functionally: Partner with operations and city teams on lead allocation, escalations, and process fixes.

Requirements

- Experience: 3–5 years in telesales, with a strong record as a top-performing frontline caller.
- Low-ticket sales: Hands-on experience in high-volume, low-ticket sales, ideally ₹1,000–₹5,000 per transaction.
- Remote team leadership: Experience leading, mentoring, or training a telesales team, and comfort managing people you don't see in person.
- Proven results: A track record of meeting or exceeding team targets, built on robust individual performance as a caller.
- Languages: Fluent English is mandatory.
- Tools: Comfortable with CRM tools, call-monitoring dashboards, and Excel or Google Sheets for reporting.
- Coaching instinct: Able to listen to a call and tell someone exactly what to fix.

Good to have

- Experience in the health insurance industry.
- Fluency in Kannada and/or Malayalam.
- Prior experience in healthcare sales or insurance claims.

📌 Telesales Team Lead (Bengaluru)
🏢 Aldun
📍 Bengaluru