Make outbound calls to prospective and existing customers as per the assigned database. Explain company products, services, offers, and other relevant information clearly to customers. Generate leads and identify potential customers through telephone calls.

Follow up with leads and customers to convert enquiries into sales or appointments. Handle customer questions, objections, and basic complaints professionally. Maintain accurate records of calls, customer information, follow-ups, and outcomes in the CRM or calling system.

Achieve daily and monthly calling, lead-generation, and conversion targets. Coordinate with the sales and operations teams for successful lead conversion and customer service. Follow up regularly with interested and pending customers.

Ensure skilled and courteous communication with every customer. Escalate complex customer issues to the concerned supervisor or department. Prepare daily/weekly call and performance reports as required.

Follow company policies, calling scripts, and data privacy guidelines.

📌 Telecalling Executive (Howrah)
🏢 The Pastel Carnival
📍 Howrah