We are looking for a confident and customer-focused Telecaller to handle outbound and inbound calls, communicate with prospective patients/customers, explain hospital services, schedule appointments, and follow up with leads. The candidate should have valuable communication skills and the ability to maintain professional relationships with patients and clients.

Key Responsibilities

- Make outbound calls to prospective patients and leads.

- Handle incoming calls and respond to inquiries professionally.

- Explain hospital services, treatments, and available programs.

- Follow up with leads, enquiries, and previous patients.

- Schedule and coordinate patient appointments.

- Maintain accurate records of calls, enquiries, and follow-ups.

- Update lead and patient information in the relevant software/system.

- Coordinate with the front office, marketing, and clinical teams when required.

- Achieve assigned daily/weekly calling and follow-up targets.

- Handle customer concerns politely and escalate issues when necessary.

- Maintain confidentiality of patient and organizational information.

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Telecallers (Edappally)
🏢 Jeevaniyam Ayurveda Hospital and Research centre
📍 Edappally