Job Summary:

We are looking for a confident and customer-focused Telecaller / Tele Counsellor to handle enquiries, make outbound and cold calls, explain clinic services, and schedule consultations. The role involves regular follow-ups to encourage appointments and clinic visits while maintaining accurate lead records.

Key Responsibilities:

- Make outbound and cold calls to prospective clients from assigned contact lists.
- Respond promptly to enquiries received through calls, WhatsApp, social media and advertising campaigns.
- Explain clinic services, available packages and consultation procedures using approved information.
- Understand client requirements and schedule consultations with the appropriate clinic team.
- Follow up with interested leads, missed appointments and pending enquiries.
- Send appointment confirmations, reminders and clinic location details.
- Maintain accurate records of calls, lead status, follow-up dates, appointments and client feedback in the CRM or lead sheet.
- Coordinate with reception, doctors and therapists for appointment availability.
- Work towards agreed calling,



appointment and walk-in targets.
- Submit daily reports on calls, follow-ups, appointments booked and clinic visits.
- Maintain client confidentiality and communicate professionally without making medical promises.

Required Skills & Qualifications

- Positive communication skills in Telugu, Hindi and English.

Salary: Based on experience and interview performance. Incentives: Performance-based incentives, subject to clinic policy.

- Confidence in cold calling, handling objections and following up consistently.
- Strong listening, customer service and relationship-building skills.
- Basic knowledge of Excel, WhatsApp Business and CRM software.
- Ability to work towards targets and manage multiple enquiries.
- Intermediate or graduate qualification.
- Previous experience in beauty, wellness, healthcare or telesales is an advantage.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Telecaller / Tele Counsellor – Skin, Hair & Slimming Clinic (Hyderabad)
🏢 Versona's Skin, Hair u0026 Slimming clinic
📍 Hyderabad