Job Title: Tele Marketing Manager

Company: Kheewa Incorporation

Department: Tele Marketing / Sales & Business Development

Employment Type: Full-Time

Work Mode: Virtual

Location: Remote

Experience: 2–5 Years

Contact: (phone hidden)

About the Job

Kheewa Incorporation is looking for an experienced and result-oriented Tele Marketing Manager to lead and manage our telemarketing team.

The candidate will be responsible for team management, lead generation, calling performance, sales conversion, customer follow-ups, appointment generation, training, reporting, and achievement of business targets.

The ideal candidate should have robust experience in telecalling/telesales operations and the ability to convert a team of telemarketing executives into a high-performing sales unit.

Key Responsibilities

- Telemarketing Team Management
- Manage, supervise, and motivate the Tele Sales/Tele Marketing team.
- Allocate leads, calling lists, and daily targets to team members.
- Monitor individual and team performance.
- Ensure adequate calling activity and follow-up discipline.
- Conduct regular team meetings and performance reviews.
- Identify high performers and underperformers and take appropriate corrective action.
- Calling & Lead Generation Strategy
- Develop daily, weekly, and monthly telemarketing plans.
- Design calling strategies for different products, services, customer segments, and campaigns.
- Ensure systematic utilization of available leads and databases.
- Develop strategies for both new lead generation and old/inactive lead reactivation.
- Improve lead quality and conversion through better qualification processes.
- Sales & Conversion Management
- Set and monitor team targets for calls, connected calls, qualified leads, appointments, conversions, and revenue.
- Track the complete sales funnel from first call to final conversion.
- Personally support team members in handling difficult or high-value prospects.
- Develop strategies to improve conversion rates.
- Identify opportunities for cross-selling and up-selling.
- Training & Coaching
- Train new Tele Sales Executives on products, services, calling processes, CRM, and communication standards.
- Conduct regular training sessions on:
- Calling techniques
- Opening conversations
- Requirement identification
- Product presentation
- Objection handling
- Follow-up
- Closing techniques
- Conduct call audits and provide individual feedback.
- Develop scripts, calling guidelines, FAQs, and objection-handling frameworks.
- Call Quality Management
- Monitor recorded/live calls where applicable.
- Evaluate call quality and communication standards.




- Ensure executives follow approved calling scripts and processes.
- Identify common mistakes and develop corrective training.
- Maintain a balance between call quantity and meaningful conversations.
- Lead & CRM Management
- Ensure every lead is properly entered and updated in the CRM/system.
- Monitor lead status, follow-up dates, customer requirements, and conversion stages.
- Ensure no qualified lead remains unattended.
- Maintain proper lead allocation and redistribution.
- Monitor database quality and eliminate duplicate or irrelevant records.
- Follow-Up Management
- Establish a systematic follow-up process.
- Monitor pending follow-ups across the team.
- Ensure executives follow up according to customer timelines.
- Reactivate old and inactive leads.
- Track follow-up-to-conversion ratios.
- Appointment Generation
- Develop strategies for generating qualified customer meetings.
- Monitor appointment targets and achievement.
- Ensure sales executives receive complete information before customer meetings.
- Track appointment outcomes and subsequent conversion.
- MIS & Performance Reporting

Prepare and review daily, weekly, and monthly reports covering:
- Total calls
- Connected calls
- Call duration
- Qualified conversations
- Leads generated
- Follow-ups
- Appointments
- Sales conversions
- Revenue
- Conversion rate
- Executive-wise performance
- Team-wise performance
- Pending leads
- Lost opportunities
- Major customer objections

Present key observations and action plans to management.
- Performance Improvement
- Analyze individual and team performance data.
- Identify bottlenecks in the sales funnel.
- Develop improvement plans for underperforming executives.
- Set realistic but challenging targets.
- Introduce incentive and performance strategies in coordination with management.
- Continuously improve calling productivity and conversion efficiency.
- Customer & Market Intelligence
- Collect customer feedback from the telemarketing team.
- Identify recurring objections and market concerns.
- Monitor competitor offerings and sales approaches.
- Identify new customer segments and business opportunities.
- Share actionable market intelligence with management.
- AI & Technology
- Implement CRM and digital tools to improve telemarketing productivity.
- Use AI tools for lead research,



call preparation, follow-up planning, script development, and performance analysis.
- Explore AI-based calling and conversation-intelligence solutions.
- Improve reporting and decision-making through data and automation.
- Train team members on relevant digital tools.

Key Performance Indicators (KPIs)

KPI Measurement

Team Calling Total team calls

Connected Calls Successful conversations

Call Quality Quality score / meaningful conversations

Lead Generation Qualified leads generated

Appointments Meetings scheduled

Conversion Leads converted

Revenue Sales generated

Follow-Up Follow-ups completed

Conversion Rate Lead-to-sale ratio

Team Productivity Individual & team performance

CRM Accuracy Data quality and updates

Target Achievement Monthly target completion

Team Retention Employee stability & productivity

Required Skills

- Strong team management skills.
- Excellent verbal communication.
- Strong sales and persuasion ability.
- Excellent objection-handling and closing skills.
- Strong coaching and training capability.
- Good understanding of CRM and telemarketing systems.
- Strong analytical and reporting skills.
- Ability to work with sales targets.
- Strong follow-up and process-management skills.
- Ability to motivate and manage a performance-driven team.
- Good knowledge of Excel/Google Sheets and reporting tools.
- Ability to use AI and digital productivity tools.

Qualification

- Graduate preferred.
- MBA/PGDM in Marketing, Sales, Business Administration, or a related field will be an advantage.

Experience

2–5 years of experience in:
- Telemarketing
- Telesales
- Inside Sales
- Call Centre Management
- Sales Team Management
- Business Development
- Lead Generation

Experience managing a telecalling/telesales team will be strongly preferred.

Ideal Candidate The ideal candidate should be capable of managing the complete telemarketing cycle:

Lead Allocation → Calling → Connecting → Qualification → Follow-Up → Appointment → Conversion → Revenue → Performance Analysis The person should be a hands-on manager, not only a reporting manager—someone who can listen to calls, coach executives, solve sales problems, improve scripts, analyze numbers, and directly contribute to team performance.

Career Growth

Tele Marketing Manager → Senior Sales Manager → Business Development Manager → Business Head

How to Apply

Interested candidates can share their updated CV with Kheewa Incorporation.

Contact: (phone hidden)

Kheewa Incorporation

Building businesses through sales, technology, marketing and business development.

📌 Tele Marketing Manager (India)
🏢 Kheewa Incorporation
📍 India