Experience: Relevant Customer Support / Technical Support experience
Education: Graduate / Undergraduate
Working Days: 5 Days a Week
Shift: Rotational
Key Responsibilities
- Handle international customers over voice calls.
- Understand and resolve technical issues.
- Provide basic troubleshooting for Wi-Fi, internet, devices, and connectivity.
- Handle customer complaints professionally.
- Perform remote troubleshooting and escalate unresolved issues.
- Maintain customer satisfaction and meet quality/productivity targets.
- Identify retention and upselling opportunities where applicable.
Requirements
- Experience in Customer Support / Technical Support / Semi-Technical Support.
- International Voice experience preferred.
- Basic technical troubleshooting knowledge.
- Strong spoken English and communication skills.
- Positive customer-handling and problem-solving abilities.
- Comfortable working in rotational shifts.
📌 Technical Support Executive (Gurugram)
🏢 JMD Technologies
📍 Gurugram
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