Job Title: Technical Product Support Executive

Job Summary

We are looking for a dedicated and customer-focused Technical Product Support Executive to provide end-to-end support for Restrosoft products. The role involves handling software and hardware-related support issues, assisting clients through calls and remote sessions, performing installations, troubleshooting technical problems, and visiting client locations whenever required to ensure smooth product implementation and customer satisfaction.

Key Responsibilities

Technical Support

Provide technical support for Restrosoft software and hardware products.

Troubleshoot and resolve customer issues through phone calls, remote access tools, emails, and chat support.

Handle client queries, service requests, and technical escalations in a timely manner.

Diagnose software, hardware, networking, and configuration-related issues.

Product Installation & Implementation

Install, configure, and deploy Restrosoft products at client locations and remotely.

Ensure successful setup of software, POS devices, printers, and other integrated hardware.

Perform product upgrades, updates, and maintenance activities.

Verify system functionality and ensure successful implementation.

Client Support Activities

Manage end-to-end customer support activities from issue reporting to resolution.

Conduct virtual support sessions and onsite support visits based on client requirements.

Provide user training and guidance on product features and functionalities.

Ensure high levels of customer satisfaction through effective communication and problem resolution.

Field Support

Visit customer locations for installation, troubleshooting, maintenance, and support activities when required.

Coordinate with clients to schedule onsite visits and implementation activities.

Maintain service reports and installation documentation for completed visits.

Documentation & Reporting

Record all support activities, resolutions,



and customer interactions in the support system.

Maintain installation checklists, issue logs, and support reports.

Escalate unresolved issues to the Product Development team with proper documentation.

Required Skills

Knowledge of software installation, configuration, and troubleshooting.

Basic understanding of computer hardware, networking, POS systems, and peripheral devices.

Good problem-solving and analytical skills.

Excellent verbal and written communication skills.

Ability to provide both remote and onsite technical support.

Strong customer service orientation and relationship management skills.

Qualification

Diploma/Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field.

0-3 years of experience in Technical Support, Product Support, Implementation, or Customer Support roles.

Freshers with good technical aptitude can also apply.

Preferred Skills

Experience with POS, Restaurant Management Software, Billing Applications, or ERP solutions.

Familiarity with remote support tools and ticketing systems.

Willingness to travel for client visits and onsite implementations.

Key Competencies

Technical Troubleshooting

Product Installation & Deployment

Customer Relationship Management

Communication Skills

Time Management

Team Collaboration

Problem Solving

Employment Type : Full-Time

Role Objective To provide seamless end-to-end software and hardware support for Restrosoft products through both virtual and onsite engagement, ensuring successful installation, issue resolution, product adoption, and excellent customer experience.

How to Apply:

Interested candidates are encouraged to send their resumes to [email protected] or contact at (phone hidden). Please include "Job Role" in the subject line.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Advantages

- Provident Fund

Language:
- Tamil (Required)

Location:
- Tirupati, Andhra Pradesh (Preferred)

Work Location: In person

📌 Technical Product Support Executive (Tirupati)
🏢 young minds technology solutions
📍 Tirupati