Business Analyst - Technical

Grade: Senior Technical Lead

Experience: 6 -10 Years

Location: Bengaluru /Gurgaon

About Comviva

Comviva is an industry leader for providing digital platforms crafted for telecom operators, banks, financial services organisations, and other enterprises, guided by our brand philosophy, 'Experience Credible Impact'. With 500+ deployments across 100+ countries, 100+ patents and 250+ awards to our name, we provide solutions for BSS, banking and fintech, AI-led marketing automation and messaging platforms, which have been recognised by leading research firms, including Gartner, Forrester, IDC, Frost & Sullivan, ISG, Juniper Research, Rocco Research, amongst others.

Noteworthy among our accolades is the second position in Digital Wallet platforms by Juniper Research, our position as a Leading Challenger in Juniper Research's Conversational AI leaderboard, and a consistent placement in Gartner's Magic Quadrant. Most recently, Comviva has been featured in the Gartner Hype Cycle for Data, Analytics and AI for Enterprise Communication Services, 2026 and the Gartner Hype Cycle for Telco Cloud Services, 2026. The breadth of recognition extends across several Gartner reports, encompassing Partner Relationship Management, CSP Customer Management, Revenue Monetization, Artificial Intelligence for CSPs, CPaaS, and Digital Commerce.

Forrester has acknowledged Comviva's prowess in Real Time Interaction Management, Cross-Channel Marketing, Loyalty and Rewards, Enterprise Marketing, Customer Analytics, Journey Orchestration, Digital Banking, and Marketplace Development, and has included Comviva in The State Of Agentic Payments For B2B. In the Digital Commerce domain, IDC's flagship Marketscape report has recognised our contributions. ISG mentions Comviva for our mobiquity Banking Suite in their ISG Provider Lens report, and Omdia includes us in their Omdia Universe for Digital Banking platforms.

Juniper

Research and Rocco Research consistently feature Comviva in their competitor leaderboard for key reports covering CPaaS, A2P Messaging, SMS Firewall, mobile money, CDP, and more.

Our employee value proposition, 'Rise. Reinvent. Outshine.', shapes how we grow talent:



our people rise into real ownership early, reinvent both the product and themselves in an organisation that files its own patents, and outshine in work that reaches billions.

Our commitment to excellence extends beyond technology, as evidenced by multiple awards, including the 'Great Place to Work For' Certification, Top 25 Best Workplaces for Women, Golden Peacock Awards, Times Ascent 'Dream Companies to work for', Brandon Hall HCM Excellence Gold Award, and ASSOCHAM Diversity & Inclusion Excellence Award in the HR Excellence category.

Comviva's technological innovations have earned international and regional acclaim, with recognition at prestigious awards such as GSMA GLOMO (3 Times Winner), Global Telecoms (GLOTEL) Awards, Frost & Sullivan's "Digital Marketing Company of the Year," AITE Group Digital Wallet Innovation Awards, AfricaCom Awards, World Communication Awards, Juniper Research Future Digital Awards, Asia Communication Awards, Global Telecoms Business Innovation Awards, Golden Peacock Awards for Innovation, Banking Technology Awards, Global Carrier Award, IBS Intelligence Global FinTech Innovation Awards, Global Fintech Awards, Asia Fintech Awards, Emerging Payments Awards, PayTech Awards, and Telecoms World Middle-East Awards.

Role Overview

- Gather, analyse, and document business and technical requirements in collaboration with business stakeholders.
- Translate business requirements into technical specifications, user stories, use cases, and process flows.
- Collaborate with Product, Engineering, QA, and Delivery teams to ensure solutions are aligned with requirements and quality standards.
- Support solution design activities by recommending scalable, performant, and maintainable technology solutions.
- Create and maintain project documentation,



including BRDs, FRDs, technical specifications, and process documentation.
- Support system testing, defect analysis, User Acceptance Testing (UAT), and issue resolution.
- Facilitate communication between business and technical stakeholders, ensuring alignment throughout the project lifecycle.
- Identify and recommend process improvement opportunities to enhance business efficiency through technology.
- Assist project delivery by ensuring requirements traceability and successful implementation of technology initiatives.

Mandatory Skills

- Proven experience as a Technical Business Analyst or similar role within an IT/software development environment.
- Strong understanding of API-driven architectures and system integrations.
- Knowledge of system and application architecture concepts.
- Hands-on experience with SQL and database querying.
- Experience working within DevOps environments and delivery processes.
- Solid requirement gathering, analysis, and documentation skills.
- Ability to create technical specifications, functional specifications, user stories, and process diagrams.
- Understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
- Experience using requirement management and collaboration tools such as JIRA and Confluence.
- Strong analytical and problem-solving skills with the ability to provide actionable insights.
- Excellent verbal and written communication skills.
- Ability to work effectively with cross-functional business and technical teams.
- Bachelor's or Master's degree in Computer Science, Information Technology, Business, or a related field.

Desirable Skills

- Experience supporting cloud-based applications and integration platforms.
- Exposure to microservices architecture and enterprise application integration.
- Experience in stakeholder management across multiple business functions.
- Knowledge of testing methodologies, UAT coordination, and defect management processes.
- Experience in process improvement and business process optimisation initiatives.

Relevant certifications in Business Analysis, Agile, Scrum, or related domains.

📌 Technical Business Analyst (Bengaluru)
🏢 Comviva
📍 Bengaluru